Delivery Policy

This Delivery Policy sets out the terms and conditions for our UK Electronic Travel Authorisation (UK ETA) Processing Service.

Please note that EasyETA is a private, third-party UK ETA processing service. We are not affiliated with, nor do we represent, the Government of the United Kingdom or its agencies.

1. Services Provided

Our service includes:

• Processing and data entry of UK ETA applications;

• Same-day processing with status updates;

• Electronic delivery of travel authorisation;

• 24/7 customer support via telephone and email.

After receiving payment, we process applications within one of the selected timeframes listed in section 3. The Home Office may require up to 5 working days for final approval. We will keep you informed of your application status.

2. Application Processing and Limitations

Whilst EasyETA processes applications, we cannot guarantee approval. Our role is limited to processing and submitting applications to the Home Office ETA system.

Customers must provide accurate and valid information. EasyETA is not liable for rejections due to incorrect information provided by customers.

3. Processing Times and Service Levels

Upon payment, we process applications within these service levels:

• Standard Service - up to 4 working days;

• Rush Service - up to 2 working days

• Super Rush Service - up to 24 hours

Please note that the UK Visas and Immigration (UKVI) system may require up to 5 working days for final approval. We will provide updates if processing extends beyond the selected timeframe.

4. Fees and Payment Terms

Our service fees range up to £200, based on planned travel date. This includes:

• A £10 mandatory UKVI fee for ETA issuance paid directly to the Home Office on behalf of the applicant;

• Our processing and support service charges.

You may apply directly through the official Home Office portal: https://apply-for-an-eta.homeoffice.gov.uk/how-to-apply.

5. Payment Authorisation

By submitting payment, you confirm your legal authority to use the payment card provided. EasyETA processes one consolidated payment and is not liable for unauthorised use of payment information.

6. Delivery Method

We deliver all documentation only by email, operating seven days a week including bank holidays.

To ensure successful delivery:

• Add [email protected] to your email safelist;

• Ensure sufficient inbox space;

• Check your email regularly.

7. Service Completion and Travel Documentation

Our service is complete once we send your UK electronic travel authorisation by email. For air travel, we recommend:

• Keep a digital copy of your travel authorisation;

• Bring a printed copy for airline check-in;

• Keep your documentation easily accessible during travel.