By accessing or using easy-eta.com, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions. Please read this document carefully before proceeding.
These Terms and Conditions (hereinafter referred to as the "Terms") constitute a legally binding agreement between you ("you", "your", or the "User") and EasyETA (hereinafter referred to as "we", "us", "our", or the "Company") owned and operated by individual entrepreneur Hotra Victor having a registered place of business at flat 56, Parusna Street, 18, Odesa, Ukraine, 68001, and the individual tax number 2981604153.
These Terms govern your access to and use of the website https://easy-eta.com and all associated domains, software, and services (collectively, the "Service"). These Terms apply exclusively to the Service; they do not apply to any third-party software, websites, or services that may be integrated with the Service. Your access to and use of the Service is conditional upon your acceptance of and compliance with these Terms. If you disagree with any part of these Terms, you must not access or use the Service.
1.1. Nature of Our Services. We operate as a specialist service provider facilitating applications for the UK Electronic Travel Authorisation (UK ETA). Our primary function is to assist in the preparation and submission of UK ETA applications. Where available, we may also provide ancillary services such as hotel bookings, airline ticketing, and holiday packages for travellers to the United Kingdom. Our services are delivered electronically, typically via email, within specified timeframes (generally up to 5 working days). We do not provide physical documentation or materials.
1.2. Application Process. To apply for a UK ETA through our Service, you must complete the designated application form (the "Application Form"). The Application Form requires personal information including, but not limited to, your full name, email address, telephone number, residential address, passport details, and travel information. Prior to submission, you must review our Privacy Policy and accept these Terms. We reserve the absolute right to decline any Application Form at our sole discretion. Each ETA application must be submitted and paid for separately; multiple applications require individual submissions and separate payment of applicable fees (as defined herein).
1.3. Authorization to Act on Your Behalf. By using our Service, you hereby authorize us to act as your agent for the purpose of submitting UK ETA applications. You grant us the right to use and manage your personal and application data solely for the purpose of applying for the UK ETA and to communicate with relevant authorities on your behalf. This authorization allows us to complete all necessary steps of the application process, including submission, correspondence, and necessary follow-ups with governmental and non-governmental entities involved in the UK ETA application process. You affirm that all information provided to us for this purpose is accurate, complete, and legally yours to submit. We commit to handling your data in accordance with our Privacy Policy and applicable laws.
1.4. Eligibility. By completing the Application Form, you acknowledge and agree that:
You have read the documents specified in section 1.2 and agree to abide by these Terms;
You agree to comply with all provisions of these Terms and all applicable laws;
You will provide full, complete, and accurate information, including personal data, and agree to amend it as soon as any changes occur;
You will not provide any information that is false, misleading, defamatory, or erroneous;
You are not under any type of judicial interdiction; and
You are a human individual or an individual acting on behalf of a business entity, and not a machine (machine-generated Application Forms are not allowed).
1.5. Authorisation. If you act on behalf of another person in accepting these Terms or submitting the Application Form, you warrant and undertake that you have the requisite power, authority, and necessary rights to act on behalf of that person and bind the person to these Terms. We are not responsible in any manner and bear no liability for your activities carried out without such authorisation.
1.6. Identity verification. We reserve the right but are not under obligation to verify the Application Forms, including, without limitation, verifying the identity, location, payment methods, and email addresses. The verification may include requesting official documents (e.g., government issued ID) confirming your identity. You agree to supply us the requested information to keep your Application Form active. We reserve the right to temporarily suspend your Application Form during the verification process and reject the Application Form if the verification fails. The UK government authorities may also conduct verification of your Application Form or other documents at any time; we are not responsible for such verification.
1.7. Suspension of the Application Form. We reserve the right to suspend or terminate any Application Form that provides false or misleading information or otherwise violates any provision of these Terms.
1.8. Trade limitation. We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of the UK.
2.1. Relationship with Government Authorities. Our service is limited to facilitating UK ETA applications. We act solely as an intermediary service provider and do not represent or act on behalf of any governmental authority. We do not participate in direct communications between you and UK government authorities. Our responsibilities are strictly limited to providing the application platform and associated services through easy-eta.com. You acknowledge and agree that the UK government authorities retain sole responsibility for:
Processing and reviewing ETA applications;
Making decisions regarding the approval or rejection of applications;
Issuing ETAs and related documentation;
Providing official information regarding ETA requirements and status.
We shall not be liable for any losses or damages, whether direct, indirect, consequential or incidental, arising from decisions made by UK government authorities or from transactions between you and such authorities resulting from your use of our service.
2.2. User Responsibilities. As a user of our service, you are responsible for:
Payment of all fees, duties and charges related to your ETA application and any associated documents;
Obtaining and maintaining appropriate travel insurance, ensuring such insurance complies with these Terms;
Cooperating with any audit requests by providing relevant documentation regarding your ETA application and associated services.
2.3. Additional Services. Where our platform permits, we may facilitate additional service contracts ("Service Contracts") with third-party providers ("Providers") for complementary services such as accommodation or travel arrangements. In such cases:
We act solely as a facilitating platform;
We are not a party to any Service Contract between you and Providers;
No employment, partnership, or joint venture relationship is created;
Providers retain sole responsibility for their services;
You must conduct appropriate due diligence on Providers before engaging their services.
2.4. Dispute Resolution. We do not mediate or resolve disputes between users and Providers, except where such disputes directly relate to our services under these Terms. Should you seek legal intervention requiring our participation, you must:
Provide us with at least 10 working days' notice of any hearing;
Pay in advance our reasonable costs for services rendered pursuant to any court order.
3.1. Service Fees. Access to and use of our Service is subject to payment of applicable service fees (the "Fees"). The current schedule of Fees is published on our website and may include both our service charges and the official UK ETA application fees. By engaging our services, you agree to pay all applicable Fees in accordance with the rates and terms in effect at the time of service engagement. We reserve the right to modify the Fees at any time without prior notice, and any such modifications will be effective immediately upon publication on our website.
3.2. Taxation. Unless explicitly stated otherwise, all Fees are inclusive of applicable taxes, including Value Added Tax (VAT), and any other applicable governmental levies or duties.
3.3. Payment Methods and Processing. We accept payment via the following methods:
Visa and MasterCard debit and credit cards (in USD currency only)
Payment confirmation will be sent to your registered email address within 24 hours of successful payment processing. Please note that:
Multiple applications may result in separate charges on your card statement;
All payments are processed through secure third-party payment processors;
You are responsible for ensuring the accuracy of payment information and availability of sufficient funds;
We shall not be liable for payment failures resulting from incorrect payment details, processor issues, or insufficient funds.
3.4. Cancellation Policy. Cancellation of your application and associated refund request will only be considered if your ETA application has not yet been submitted to UK government authorities. Once an application has been submitted to the authorities, it becomes final and irrevocable. We strongly recommend thoroughly reviewing all application details prior to submission and payment.
3.5. Refund Policy. Our refund policy is as follows:
Full refunds are available only for applications that have not yet been submitted to UK authorities;
Once an application has been submitted to UK authorities, all payments become non-refundable and non-transferable;
Refund processing times may vary depending on your payment method and financial institution.
4.1 Proprietary Content. All content available on or through the Service, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, software, source code, documentation, trademarks, and other materials (collectively, the "Protected Content") is the property of the Company, its affiliates, licensors, or content suppliers and is protected by Ukrainian and international intellectual property laws.
4.2. Licence Restrictions. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the Service for its intended purpose. You shall not:
Copy, modify, or create derivative works of the Protected Content;
Reverse engineer, decompile, or disassemble any aspect of the Service;
Remove, obscure, or alter any proprietary notices on the Protected Content;
Use any automated means to access or scrape content from the Service;
Sublicense, rent, lease, sell, or transfer rights to the Protected Content;
Use the Protected Content for any commercial purpose without our express written consent.
4.3. Trademark Protection. The "easy-eta.com" name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates. You shall not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on the Service are the trademarks of their respective owners.
4.4. Third-Party Intellectual Property. The Service may include intellectual property owned by third parties, including but not limited to trademarks, logos, and content. Such third-party intellectual property remains the exclusive property of its respective owners and may be protected by applicable intellectual property laws and treaties.
4.5. Copyright Infringement Claims. If you believe that any content on the Service infringes your copyright or other intellectual property rights, please submit a written notification to us at [email protected] containing:
A physical or electronic signature of the rights owner or authorised agent;
Identification of the allegedly infringing material;
Your contact information;
A statement of good faith belief in the infringement;
A statement of accuracy and authority to act on behalf of the rights owner.
We will respond to properly submitted copyright infringement claims within 14 days of receipt.
5.1. General Compliance. Your use of the Service must comply with these Terms and all applicable laws and regulations. We maintain active cooperation with law enforcement authorities and will report any activities that we reasonably believe may violate applicable laws.
5.2. Prohibited Activities. You are strictly prohibited from using the Service in connection with any of the following activities (this list is illustrative and not exhaustive):
Illegal Activities: Any conduct that violates applicable laws, statutes, ordinances, regulations, or promotes illegal activities;
Fraudulent Conduct: Any fraudulent, false, or misleading activities, including the submission of inaccurate application information;
Technical Interference: Any activities that:
Introduce malicious software or code;
Attempt to circumvent security measures;
Deploy automated systems or bots;
Interfere with the Service's proper functioning;
Commercial Misuse: Any unauthorised commercial exploitation of the Service, including:
Reselling or redistributing access to the Service;
Scraping or harvesting information;
Creating derivative services;
Privacy Violations: Collecting, storing, or sharing personal information about other users without explicit authorisation or in violation of applicable privacy laws.
5.3. Reporting Violations. If you become aware of any content or activity on the Service that you reasonably believe:
Violates these Terms;
Infringes applicable laws;
Compromises user privacy or security;
Otherwise requires our attention;
Please report such violations immediately by email to [email protected]. Please include relevant details to help us investigate the matter properly.
5.4. Consequences of Violation. In the event of any violation of these prohibited use provisions, we reserve the right to:
Immediately terminate or suspend your access to the Service;
Report violations to relevant authorities;
Take appropriate legal action;
Refuse future access to the Service.
6.1. Service Disclaimer. The Service is provided strictly on an "as is," "as available," and "with all faults" basis. To the fullest extent permissible under applicable law:
We make no representations or warranties of any kind, whether express, implied, statutory, or otherwise, regarding the Service;
We specifically disclaim all implied warranties of merchantability, fitness for a particular purpose, quality, accuracy, title, and non-infringement;
We make no warranty that the Service will meet your requirements or be uninterrupted, timely, secure, or error-free;
We make no warranty regarding the quality, accuracy, timeliness, truthfulness, completeness, or reliability of any content on the Service.
6.2. Third-Party Services. You acknowledge and agree that:
We may rely on third-party suppliers for various aspects of the Service, including but not limited to data processing, hosting, storage, and payment processing;
The acts and omissions of such third-party suppliers may be beyond our reasonable control;
To the maximum extent permitted by law, we exclude all liability for any loss or damage resulting from the acts or omissions of third-party suppliers.
6.3. User Responsibility. You acknowledge and agree that:
It is your sole responsibility to evaluate and determine the suitability of the Service for your intended use;
Any reliance on the Service or any content available through it is at your own risk;
You are solely responsible for ensuring your use of the Service complies with all applicable laws and regulations.
6.4. Statutory Rights. Nothing in these Terms shall affect any statutory rights that you may have as a consumer under applicable law that cannot be contractually altered or waived. The limitations and exclusions of warranties and liability contained in these Terms apply to the fullest extent permitted by law.
7.1. General Limitation of Liability. To the maximum extent permitted by applicable law, in no event shall we be liable for any:
Direct, indirect, special, incidental, consequential, or punitive damages;
Loss of profits, revenue, data, or business opportunities;
Business interruption or downtime costs;
Damages resulting from decisions made by UK government authorities;
Issues arising from third-party content or services;
Any other losses arising out of or in connection with your use of the Service.
7.2. Release of Claims. You hereby irrevocably release and forever discharge us and our:
Parent companies, subsidiaries, and affiliated entities;
Officers, directors, employees, and agents;
Insurers, indemnitors, successors, and assigns;
from any and all claims, demands, causes of action, damages, liabilities, costs, or expenses of any kind or nature whatsoever, whether known or unknown, suspected or unsuspected, both at law and in equity, which you have had, now have, or may have against them arising from or related to:
Your use of the Service;
Actions or decisions of government authorities;
Content or services provided through the Service;
Any other matter arising from these Terms.
7.3. Acknowledgment. You acknowledge that this limitation of liability and release is a fundamental element of our agreement to provide the Service and that in the absence of such limitations, the terms and conditions set forth in these Terms would be substantially different.
8.1. Term of Agreement. These Terms commence on the date you first accept them or use the Service, whichever occurs first, and continue until terminated in accordance with the provisions herein.
8.2. Termination Rights. These Terms may be terminated:
By us, at any time and for any reason, with or without prior notice to you;
Automatically, upon your breach of any provision of these Terms;
By you, by discontinuing use of the Service.
8.3. Modifications to Terms. We reserve the right to modify these Terms at any time, in our sole discretion. Such modifications:
Will be effective immediately upon posting on the Service;
May be made for reasons including, but not limited to:
Changes in applicable laws or regulations;
Updates to the Service features or functionality;
Changes in our business practices;
Security or technical requirements.
8.4. Notice of Changes. We will endeavour to notify you of material changes to these Terms by:
Sending an email notification (if we have your email address);
Posting a notice on the Service;
Updating the "Last Modified" date at the top of these Terms.
8.5. Your Obligations. You are responsible for:
Regularly reviewing these Terms;
Deciding whether to continue using the Service following any changes.
8.6. Acceptance of Changes. Your continued use of the Service following the posting of any modifications to these Terms constitutes your acceptance of such changes. If you do not agree with the modified Terms, you must immediately cease using the Service.
8.7. Survival of Terms. The following provisions will survive any termination or expiration of these Terms:
Intellectual Property Rights;
Indemnification Obligations;
Limitation of Liability;
Dispute Resolution;
Any other provisions that by their nature should survive termination.
9.1. Applicable Law. These Terms and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of Ukraine, without giving effect to any choice or conflict of law provision or rule.
9.2. Jurisdiction. The courts of Ukraine shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms or their subject matter or formation.
9.3. Dispute Resolution Process. In the event of any dispute arising out of or relating to these Terms, the parties shall:
First attempt to resolve the dispute through good-faith negotiations;
If negotiations fail, submit the dispute to the competent courts;
Bear their own costs and expenses related to such dispute resolution process, unless ordered otherwise by the court.
9.4. Alternative Dispute Resolution for EU Residents. If you are a resident of the European Union, you may also:
Access the European Commission's Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr;
Use the ODR platform to resolve your dispute without court proceedings;
Submit your complaint through the platform to a certified Alternative Dispute Resolution body.
9.5. Language of Proceedings. Any legal proceedings in connection with these Terms shall be conducted in the English language, unless otherwise required by applicable law.
10.1. Age Restrictions. The Service is intended for use only by persons who are 18 years of age or older. Whilst parents or legal guardians may use the Service to obtain ETAs or other services on behalf of minors:
We do not enter into any contracts directly with minors;
Persons under 18 years of age are expressly prohibited from using the Service;
All transactions must be conducted by a person of legal age.
10.2. Entire Agreement. These Terms, together with any documents expressly incorporated by reference herein:
Constitute the complete agreement between you and us regarding the Service;
Supersede all prior or contemporaneous communications, whether electronic, oral, or written;
Replace any earlier versions of these Terms.
10.3. Waiver and Enforcement. No failure or delay in exercising any right or remedy under these Terms shall constitute a waiver of that or any other right or remedy. No waiver shall be effective unless:
It is made in writing;
It is explicitly identified as a waiver;
It is signed by an authorised representative of the waiving party.
10.4. Assignment of Rights. The following assignment provisions apply:
You may not assign, transfer, or sublicense any rights under these Terms;
We may assign or transfer our rights and obligations to any third party upon notice to you;
You may terminate these Terms if you do not agree to such transfer by ceasing use of the Service.
10.5. Severability. If any provision of these Terms is found to be unenforceable or invalid:
Such provision shall be limited or eliminated to the minimum extent necessary;
The remaining provisions shall remain in full force and effect;
The unenforceable or invalid provision shall be replaced by a valid provision that comes closest to expressing the intention of the original provision.
10.6. Force Majeure. We shall not be liable for any failure to perform our obligations where such failure is a result of circumstances beyond our reasonable control, including but not limited to:
Technical or communication network issues;
Equipment or system failures;
Acts or omissions of third-party service providers;
Natural disasters, acts of war, or other force majeure events.
10.7. Language. The English language version of these Terms shall be the controlling version and shall prevail over any translations. Any translations are provided solely for convenience.
10.8. Electronic Communications. By using the Service, you:
Consent to receive communications from us electronically;
Agree that all notices, disclosures, and other communications we provide electronically satisfy any legal requirement for written communication;
Acknowledge that you have the necessary means to store and access such electronic communications.
For any questions or concerns regarding these Terms, please contact us at:
Email: [email protected];
Postal Address: flat 56, Parusna Street, 18, Odesa, Ukraine, 68001.